Warranty Support Without the Runaround.
Locking Systems International provides warranty and service support for eligible locking products and can work directly with customers on qualifying defective locks, repairs and replacements.
Work Directly With LSI
For eligible products, Locking Systems International can receive defective locks directly and determine whether repair or replacement is appropriate under the applicable warranty terms.
Service Center. Distributor. Support.
LSI provides customers with a direct point of contact for qualifying warranty issues rather than requiring customers to navigate the process alone.
Factory Authorized Warranty Support
Locking Systems International serves as a service center and distributor for several major locking manufacturers. Eligible defective products may be returned directly to LSI for evaluation.
Depending on the product, condition and applicable warranty terms, LSI may repair the product or provide a replacement.
Manufacturer warranty coverage remains subject to each manufacturer's current terms and conditions.
Security Brands Supported by LSI
Warranty coverage for products from other manufacturers is governed by the applicable manufacturer's warranty terms and conditions.
Cobra Lock
Proprietary locking products manufactured and supported by Locking Systems International.
ABLOY
Manufacturer warranty terms apply to qualifying products.
Medeco
Manufacturer warranty terms apply to qualifying products.
Master Lock
Manufacturer warranty terms apply to qualifying products.
What to Do if You Have a Product Issue
Contact LSI before returning a product so the team can review the issue and provide the appropriate next steps.
Contact LSI
Provide the product information, purchase details and a description of the issue you are experiencing.
Product Evaluation
LSI can review the product and determine whether the issue qualifies under the applicable warranty.
Repair or Replacement
When covered, LSI may repair the defective product or replace the eligible product or component.
Warranty Coverage for Cobra Lock Products
Locking Systems International warrants qualifying Cobra Lock products manufactured by LSI to the original purchaser against defects in material and workmanship for one year from the original purchase date.
This applies to qualifying Cobra locks, lock cylinders, padlocks and other locking devices manufactured by Locking Systems International. Warranty service remains subject to the complete applicable terms and conditions.
Terms & Conditions
The following provides an overview of the warranty, liability and trademark provisions currently published by Locking Systems International.
Manufacturer Warranty Coverage
For products sold by Locking Systems International, LSI's warranty responsibility is limited to the guarantees provided by the applicable manufacturer and passed through to the buyer.
Subject to applicable warranty terms, LSI may choose to repair a defective product or component or replace the eligible goods.
Other warranties, including warranties of merchantability or fitness for a particular purpose, are excluded to the extent described in LSI's applicable warranty terms.
Limits on Liability
LSI's published warranty terms limit its liability for injury, loss or damage arising from the use or inability to use parts, locks or hardware products sold by LSI.
The buyer's remedies are limited to those provided under the applicable warranty, and LSI's liability is limited to the price of the applicable part, lock or hardware product.
Additional statements regarding products, parts or service do not create a separate warranty unless contained in an applicable written agreement authorized by LSI.
Product & Brand Identification
Product artwork and imagery are provided for identification and recognition purposes and may not represent a specific product configuration, item or color.
Third-party trademarks remain the property of their respective owners.
Current Manufacturer Terms Apply
Any manufacturer warranty information presented on this page is an overview and does not replace or modify the manufacturer's complete warranty.
Customers should review the applicable manufacturer's current warranty documentation for complete coverage, exclusions, requirements and conditions.
Contact LSI Before Returning a Product
Warranty eligibility can depend on the product, manufacturer, purchase information and nature of the issue. Contact Locking Systems International for assistance before sending a product for warranty service.
Manufacturer Terms Control Warranty Coverage
Warranty summaries are provided for convenience. Warranty coverage is governed by the complete and current terms and conditions applicable to the manufacturer and product involved. Contact LSI if you need assistance determining which warranty applies to your product.
Contact Locking Systems International
Have your product and purchase information available when contacting LSI about a warranty issue.
Orlando, Florida
4501 Parkway Commerce BLVD
Suite 400
Orlando, FL 32808
Have a Problem With a Lock?
Contact Locking Systems International with your product information and a description of the issue. The team can help determine the appropriate warranty or service path for your product.